Privacy Policy

Effective Date: June 2025 Last Updated: June 2025

At O2 Dental, we are committed to protecting the privacy of every patient and website visitor. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe.

Our dental clinic is located at 1358 West Georgia Street, Vancouver, BC. We serve patients from Downtown Vancouver, Coal Harbour, the West End, Yaletown, and surrounding areas.

If you have any questions about this policy, please contact us directly.

What Information We Collect

When you visit our website or contact our clinic, we may collect the following personal information:

• Your name, phone number, and email address
• Appointment requests, dental inquiries, and health-related information you choose to share
• Communication records, including emails, phone calls, and messages
• Website usage data, such as pages visited and actions taken on our site

We may also collect certain information automatically through cookies and similar tracking technologies when you browse our website.

How We Use Your Information

We use the information we collect to:

• Respond to your appointment requests and general inquiries
• Provide dental care and related patient support
• Send appointment reminders, treatment updates, and important clinic notices
• Improve our website experience and the services we offer
• Send marketing communications where you have given consent, in accordance with applicable Canadian law

We do not use your personal information for any purpose not described in this policy without your consent.

SMS Marketing and CASL Compliance

If you provide your phone number and give express consent, O2 Dental may send you commercial electronic messages (CEMs) by SMS. These may include appointment reminders, promotional offers, clinic updates, and other relevant communications.

By opting in to SMS communications, you confirm that:

• You are providing express consent to receive SMS messages from O2 Dental in accordance with Canada’s Anti-Spam Legislation (CASL)
• Your consent is not a condition of receiving dental services
• Message frequency may vary depending on the type of communication
• Standard message and data rates from your carrier may apply

To stop receiving SMS messages, you may:

• Reply STOP to any message we send
• Contact us directly by phone or email to request removal

We will process all opt-out requests promptly and in full compliance with CASL. We do not sell, rent, or share your phone number or SMS consent with third parties for their own marketing purposes.

Email Marketing and CASL Compliance

If you provide your email address and give express or implied consent, O2 Dental may send you commercial electronic messages, including newsletters, clinic updates, and promotional offers.

In accordance with CASL:

• All marketing emails will clearly identify O2 Dental as the sender
• Every message will include an easy and no-cost way to unsubscribe
• You may withdraw your consent at any time by clicking the unsubscribe link in any email or by contacting us directly

We will honor all unsubscribe requests without delay.

Advertising and Meta Technologies

O2 Dental may use tools such as Meta Pixel and similar advertising technologies to:

• Measure the performance of our online advertising campaigns
• Improve how we reach people who may be looking for a dentist in Downtown Vancouver
• Display relevant ads to users who have previously visited our website

These tools may collect limited data such as browser activity, device type, and interactions with our website. This data is used only to support our advertising efforts and is handled in accordance with Meta’s data policies.

You can manage your advertising preferences through your browser settings or by visiting your Meta account settings.

How We Share Your Information

We may share your personal information with trusted third-party service providers who help us operate our website, marketing programs, and clinic communications. These providers are only permitted to use your information on our behalf and are required to keep it confidential.

We do not sell your personal information to any third party.

We may disclose your information if required by law, by a regulatory body, or to protect the legal rights of O2 Dental or our patients.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can adjust your cookie preferences at any time through your browser settings.

Some third-party services we use, such as Google Analytics or Meta Pixel, may also place cookies on your device. These are governed by the respective third-party privacy policies.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy and to meet our legal and professional obligations. When your information is no longer needed, it is securely deleted or anonymized.

Your Privacy Rights

Under Canadian privacy law, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request that we delete your personal information, subject to our legal and professional obligations
• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If you believe a child has provided us with personal information, please contact us so we can address it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact O2 Dental directly:

O2 Dental 1358 West Georgia Street Vancouver, BC Phone: (604) 684-4420 Website: o2dental.ca

We are happy to answer any questions you have about how we handle your personal information.